Shipping policy

✅ RoamEnergy Shipping Policy

Last Updated: August 2026

Thank you for shopping with RoamEnergy Technologies. This Shipping Policy outlines how we process, ship, and deliver your orders placed through roamenergy.tech.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
We do not ship on weekends or public holidays.
If we experience a high volume of orders or unexpected delays, we'll notify you by email.

2. Order Origin & Fulfillment Location

U.S. orders may ship from our U.S. warehouse when inventory is available.

Some pre-order, back-order, or regional products may ship from China. This includes PowerBridge Pro (Gen 2) regional versions for Australia, Europe, and the UK, which ship from China. The fulfillment origin for each product is noted on its product page.

3. Shipping Methods and Carriers

We ship primarily through FedEx, UPS, and USPS, depending on your delivery location and order size.
For large or bulk orders, we may use specialized freight carriers.
You'll receive a tracking number once your order has shipped.

4. Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.
Occasionally, we may offer free shipping promotions — details will be displayed at checkout.

For pre-launch or promotional events, such as Kickstarter or affiliate offers, shipping terms will follow the conditions shown on the campaign or product page.

5. Estimated Delivery Times

Domestic (U.S.): 3–7 business days after shipment

Canada: 7–14 business days

International: 10–20 business days (varies by customs processing time)

Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs clearance.

6. Pre-Order and Back-Order Shipping Timelines

For products marked as pre-order or back-order — including PowerBridge Pro (Gen 2) and its regional versions — orders will ship according to the estimated shipping timeline shown on the product page. We'll notify you of any significant changes to your delivery schedule.

7. Order Tracking

When your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct tracking link.
If you do not receive tracking information within 5 business days of purchase, please contact support@roamenergy.tech.

8. Address Accuracy

Please ensure your shipping address is accurate and complete before submitting your order.
We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

9. Lost, Stolen, or Damaged Packages

Once a package is handed over to the carrier, it becomes their responsibility.
However, if your package arrives damaged or missing items, please contact us within 7 days of delivery with photos, and we will help file a carrier claim or send a replacement if applicable.

10. International Duties and Taxes

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the customer's responsibility and are not included in the product or shipping cost, unless the product page clearly states that taxes (for example, VAT) are included.

11. Shipping Timeline Disruptions

Shipping timelines may be affected by customs clearance, carrier delays, or inventory arrival timing. We'll do our best to keep you informed if your order is affected by any of these factors.

12. Contact Information

If you have any questions about your shipment, please contact our support team:

RoamEnergy Technologies Inc.
Email: support@roamenergy.tech
Phone: +1 (909) 699-8998
Location: Irvine, California, USA
Website: https://roamenergy.tech