FAQ

Q: Is the vehicle noisy when first used?
A: Tesla does not support external power discharge. Our device discharges power through the vehicle’s DC fast-charging port, so the vehicle will recognize it as fast charging, triggering the battery temperature control system to heat or cool the battery to achieve optimal operating temperature and extend battery life.
This is a normal phenomenon, and there is no need for concern. It typically lasts for about 15 minutes.

Q: Will this affect the vehicle warranty?
A: The device operates in accordance with the vehicle’s charging protocol. During use, the vehicle’s central control display shows a charging status, and the backend data only records a single charging session. This will not affect the vehicle warranty, so you can use it with confidence.

Q: Does the usage environment affect the device?
A: The product’s operating temperature range is -10°C to 40°C. If the temperature drops below -10°C or rises above 40°C, the product will trigger protective mechanisms, which may result in inability to start normally, power limitations, or forced shutdown protection.

Q: Is it safe to use the device for extended periods?
A: The device is equipped with a comprehensive protection system, including insulation leakage protection, temperature detection, overload protection, low-voltage protection, reverse connection protection, surge protection, and lightning protection, ensuring comprehensive vehicle safety. You can use it with confidence.

Q: Are there any power loss?
A: The conversion efficiency of the device is approximately 95%, and the device itself has a standby consumption of about 5W.

Q: Will the device automatically shut down if the power is too high?
A: The device is equipped with a comprehensive protection system, including insulation leakage protection, temperature detection, overload protection, low-voltage protection, reverse connection protection, surge protection, lightning protection, and more, providing all-around protection for vehicle safety, so you can use it with confidence.

Q: What is the circular port at the rear of the device for?
A: It connects to the vehicle’s built-in cigarette lighter socket to power the device.
The device has a 12V startup battery inside. If it is not used for an extended period, the battery may run out of power.
In such cases, this cable is used to charge the device (charging time must be over 30 minutes).
It can also be used to start the device. Once started, the discharge gun will automatically charge the battery during use.
This battery typically runs out of power after about a month of non-use.

Q: What is the function of the adjustment switch at the rear of the device?
A: This switch is used to adjust the grounding mode. For normal use, no adjustment is necessary; simply leave it in the middle position.
When using different versions of the car charger, you can adjust the position here to the available setting.
(Use position 2 for European standards, position 1 for American standards, and position 0 for others.)

Q: What is the function of the SD card slot at the rear of the device?
A: In case of machine malfunction, you can insert the card to read relevant logs and provide it to factory technicians to identify and resolve the issue.

Q: What is the function of the network interface at the rear of the machine?
A: This is a network cable interface for product debugging. Please do not use it.