FAQ

Up to 3,500W at 120V AC (North America). Keep total load within the rated output. For devices with high inrush (e.g., compressors), check the nameplate watts/amps. See Specs.

No. The North American version outputs 120V AC only. It’s designed for U.S./Canada 120V devices and tools.

Camping lights, portable fridges, laptops, camera/drone chargers, small induction cookers, monitors/projectors, jobsite tools within the rated output. Always confirm each device’s rated power and starting surge. See Use Cases.

Runtime depends on your Tesla’s state of charge and total load. As a simple mental model, a 1,000W load uses ~1kWh per hour (plus vehicle overhead). Heavier loads reduce runtime. Monitor your battery and keep safe margins.

Model 3 / Y / S / X. No vehicle modifications required.

No. It’s plug-and-play and uses the official charge port.

Plug in → wait for ready → keep total load within 3,500W at 120V → power on your devices. See How It Works and User Manual & Downloads.

No. Do not backfeed a home electrical panel without a properly installed transfer switch by a licensed electrician. For outage essentials, power devices directly (lights, Wi-Fi, laptops, small appliances). See Home Backup.

Use in dry, ventilated areas. Keep the unit and outlets away from water. Use properly rated outdoor cords and avoid overloading. Follow all instructions in the user manual.

We ship within the U.S. Typical timelines depend on carrier and destination. You’ll receive a tracking email after your order ships.

Yes—use the tracking link in your confirmation email. If you need help, contact us via Contact Us.

Please review Returns & Warranty for eligibility, timelines, and steps before sending anything back.

Yes. Coverage details and claim steps are listed on Returns & Warranty.

Download PDFs at User Manual & Downloads.

Please reach out via Contact Us. Include your order number (if any), Tesla model, and a brief description of your setup.