Privacy policy

Effective Date: October 2025

RoamEnergy Technologies (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website roamenergy.tech, place an order, or interact with our services.

1. Information We Collect

We collect the following types of information:

  • Personal details — such as your name, email address, phone number, and shipping/billing address.

  • Payment information — processed securely by Shopify Payments, PayPal, or other third-party providers; we do not store your card details.

  • Order history — products purchased, transaction amounts, and delivery information.

  • Website usage data — including IP address, browser type, time zone, and pages visited (via cookies or analytics tools like Google Analytics and Meta Pixel).

  • Communication records — messages sent through contact forms, chat, or email.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Communicate order updates, support messages, and promotional offers (if you’ve subscribed).

  • Improve our products, services, and website experience.

  • Comply with legal obligations and prevent fraud or misuse.

  • Measure marketing effectiveness and personalize your shopping experience.

3. Cookies, Pixels & Similar Technologies

We use cookies and similar technologies (including pixels) to operate our site, remember your preferences, understand performance, and show relevant ads. In particular, we use TikTok Pixel and the TikTok Events API (via Shopify) to measure ad performance and improve our marketing. These tools may receive hashed identifiers (e.g., email or phone number) and event data (e.g., page views, checkout events, and purchases). Processing is based on our legitimate interests in marketing and improving our services.
You can control cookies through your browser settings and our cookie preferences tool (see Your Rights & Choices below). Disabling certain cookies may affect site functionality.

4. Data Sharing

We share information with trusted service providers that help us operate our business, such as:

  • Shopify (website hosting and checkout platform; includes Shopify APIs used to transmit events to TikTok).

  • Payment processors (Shopify Payments, PayPal).

  • Shipping carriers (FedEx, UPS, USPS).

  • Email and marketing services (Klaviyo, Meta Ads, Google Ads).

  • TikTok (ads measurement and personalization) — via TikTok Pixel and TikTok Events API through Shopify; we may share hashed contact information and event data for ads measurement and to show relevant ads.

We do not sell or rent your personal information to third parties.

5. Data Retention

We keep your information for as long as necessary to fulfill your order or provide services. You can request deletion of your personal data by contacting support@roamenergy.tech.

6. Your Rights & Choices

Your Rights. Depending on where you live, you may have the right to request access, correction, deletion, portability, restriction of or objection to certain processing (including direct marketing), and to withdraw consent where processing is based on consent. To exercise these rights, contact support@roamenergy.tech. We may need to verify your identity.

Marketing & Advertising Preferences.

  • Email marketing: Opt out anytime via the unsubscribe link or by emailing support@roamenergy.tech.

  • Cookies/Ad personalization: Manage analytics and advertising cookies via our cookie banner/preferences center and in your browser settings. Turning off “marketing” cookies limits ad personalization.

  • TikTok technologies: We use TikTok Pixel and the TikTok Events API (via Shopify) to measure performance and improve our ads. These tools may receive hashed identifiers and event data (e.g., page views, checkout, purchases). You can opt out of targeted advertising by disabling marketing cookies in our preferences center or contacting us at support@roamenergy.tech.

  • Device settings: You can also limit ad tracking in your mobile OS settings.

Region-Specific Information.

  • EEA/UK: Our legal bases include contract (to fulfill orders), legal obligations (tax, accounting, fraud prevention), and legitimate interests (service improvement, analytics, and advertising, including TikTok Pixel/Events API). Where required, we obtain consent for non-essential cookies. You can lodge a complaint with your local data protection authority, but please contact us first so we can help.

  • California & certain U.S. states: You may have the right to opt out of “sale/ sharing” or targeted advertising. Use our cookie preferences to turn off marketing cookies (which stops sharing for cross-context behavioral advertising). For other opt-out requests, email support@roamenergy.tech with the subject “Privacy Request.” You may use an authorized agent. We will not discriminate against you for exercising your rights.

Response Time. We aim to respond to requests within 30 days (EEA/UK) or 45 days (U.S.), and we will let you know if we need more time.

7. Data Security

We use SSL encryption, firewall protection, and secure access controls to protect your data. However, no online transmission is 100% secure, and you acknowledge that you share information at your own risk.

8. Children’s Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our site after changes indicates your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
📧 support@roamenergy.tech
🌐 https://roamenergy.tech